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	<title>Retail &#8211; Quantilus Innovation</title>
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		<title>Why Small Businesses Should Start Implementing Blockchain</title>
		<link>http://www.quantilus.com/article/why-small-businesses-should-start-implementing-blockchain/</link>
		
		<dc:creator><![CDATA[Amabel Ryan]]></dc:creator>
		<pubDate>Wed, 25 Nov 2020 21:38:30 +0000</pubDate>
				<category><![CDATA[AI for Good]]></category>
		<category><![CDATA[Article]]></category>
		<category><![CDATA[Blockchain]]></category>
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		<category><![CDATA[Retail]]></category>
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					<description><![CDATA[Discover how small businesses can harness the power of blockchain technology to streamline operations, enhance security, and drive growth. Explore practical implementation strategies and real-world examples in this insightful guide]]></description>
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										<time>November 25, 2020</time>					</span>
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							<p><span data-preserver-spaces="true">For what has been almost a decade, there has been no bigger buzzword than </span><a class="editor-rtfLink" href="https://quantilus.com/why-blockchain-is-the-future/" target="_blank" rel="noopener noreferrer"><span data-preserver-spaces="true">blockchain</span></a><span data-preserver-spaces="true">. The ever-growing technology has reached the point of smaller businesses needing to seriously consider the opportunity of implementing blockchain into their business plan. A </span><a class="editor-rtfLink" href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7004292/#ref9" target="_blank" rel="noopener noreferrer"><span data-preserver-spaces="true">Gartner study predicts</span></a><span data-preserver-spaces="true"> that blockchain’s business value will be over $360 billion by 2026 and $3.1 trillion by 2030. The backbone technology of cryptocurrencies like Bitcoin is now a potential solution for various pain points, offering security, speed, and low costs. Here are a few ways small businesses can implement blockchain:</span></p><p> </p><h4><strong>eCommerce and Cryptocurrency Payments Through Blockchain</strong></h4><p><span data-preserver-spaces="true">Over the past year or so, large companies like </span><a class="editor-rtfLink" href="https://www.practicalecommerce.com/3-immediate-blockchain-uses-for-ecommerce-companies" target="_blank" rel="noopener noreferrer"><span data-preserver-spaces="true">Expedia, Microsoft, and Overstock</span></a><span data-preserver-spaces="true"> began accepting bitcoin as a valid payment method for their online retail transactions. </span><a class="editor-rtfLink" href="https://newsroom.paypal-corp.com/2020-10-21-PayPal-Launches-New-Service-Enabling-Users-to-Buy-Hold-and-Sell-Cryptocurrency?sf130849673=1" target="_blank" rel="noopener noreferrer"><span data-preserver-spaces="true">Paypal</span></a><span data-preserver-spaces="true"> also recently started to enable users to buy and sell cryptocurrency to take advantage of digital payments’ continued growth due to the COVID-19 pandemic.</span></p><p> </p><p><span data-preserver-spaces="true">Paypal CEO Dan Schulman discussed the inevitability of the growing digital currency: “The shift to digital forms of currencies is inevitable, bringing with it clear advantages in terms of financial inclusion and access; efficiency, speed and resilience of the payments system; and the ability for governments to disburse funds to citizens quickly.”</span></p><p> </p><p><span data-preserver-spaces="true">So, while larger companies are beginning to adapt to cryptocurrency, are the same benefits Schulman mentioned available for small businesses? The answer is yes.</span></p><p> </p><p><span data-preserver-spaces="true">The immediate benefits for a small business accepting cryptocurrencies include the potential removal of processing fees and chargebacks. Also, small businesses could begin to provide international usage for their products.</span></p><p> </p><p><span data-preserver-spaces="true">A small business may also think that while it’s great in theory to accept cryptocurrency for their eCommerce, it’s probably also too time-consuming and potentially costly to set up. However, bitcoin integrators like </span><a class="editor-rtfLink" href="https://commerce.coinbase.com/" target="_blank" rel="noopener noreferrer"><span data-preserver-spaces="true">Coinbase</span></a><span data-preserver-spaces="true">, which is integrated with Shopify, work to make the process as seamless as possible, secure, and free for any business to implement.</span></p><h4> </h4><h4><strong>Reduce Cost of Supply Chain with Blockchain</strong></h4><p><span data-preserver-spaces="true">Since it burst onto the scene in 2009, blockchain has come a long way to eventually becoming a potential solution for improving logistics and supply chain management.</span></p><p> </p><p><span data-preserver-spaces="true">Blockchain is even set to play a role in distributing</span><a class="editor-rtfLink" href="https://www.weforum.org/agenda/2020/11/using-blockchain-to-monitor-covid-19-vaccine-supply-chain/" target="_blank" rel="noopener noreferrer"><span data-preserver-spaces="true"> at least two COVID-19 vaccines</span></a><span data-preserver-spaces="true"> next year. For this supply chain use case, blockchain will manage multiple parties and act as a transparent and truthful source.</span></p><p> </p><p><span data-preserver-spaces="true">For retailers and smaller businesses, implementing blockchain into the supply chain provides a way to reduce the labor and amount of paperwork associated with product shipping (especially for companies that ship internationally).</span></p><p> </p><p><span data-preserver-spaces="true">This solution means all data associated with a shipment can be entered automatically (or still manually if preferred) on to the blockchain throughout a shipment’s journey. Along with any other middleman, the merchant and buyer can even track a shipment and verify it through its entirety.</span></p><p> </p><p><span data-preserver-spaces="true">For this process, and with the vaccine example mentioned previously, the other significant benefit is that hosting shipments on a blockchain is accurate, trustworthy, and promotes accountability. Only the parties involved can access and verify within the database.</span></p><p> </p><p><span data-preserver-spaces="true">One organization that helps businesses with implementing blockchain-based supply chain and logistics solutions is </span><a class="editor-rtfLink" href="https://www.provenance.org/" target="_blank" rel="noopener noreferrer"><span data-preserver-spaces="true">Provenance</span></a><span data-preserver-spaces="true">. Provenance can act as a software or a consulting service to empower business owners’ commerce initiatives through meaningful transparency and expertise.</span></p><h4> </h4><h4><strong>Security of Customer Information and Data</strong></h4><p><span data-preserver-spaces="true">Cybersecurity issues continue to be a hot topic and pain point for many companies throughout 2020. Another area blockchain can help improve small businesses is cybersecurity and customer protection.</span></p><p> </p><p><span data-preserver-spaces="true">Blockchain is one of the more secure and trusted cybersecurity measures because its ledger system is decentralized. Imagine an accounting ledger book isn’t just in one location, but all of its pages are stored worldwide, which is how blockchain is decentralized. Its built-in security measures also don’t mean that having access to one “page” of the ledger means you can access the entire data set.</span></p><p> </p><p><span data-preserver-spaces="true">This set-up reduces the risk of unauthorized access and identity theft or fraud.</span></p><p> </p><p><span data-preserver-spaces="true">By utilizing blockchain, small business owners would have control of their consumer data. They can act as a tool that allows merchants to analyze how customer relationships and spending patterns have changed over time.</span></p><p> </p><p><span data-preserver-spaces="true">As an example, </span><a class="editor-rtfLink" href="https://guardtime.com/" target="_blank" rel="noopener noreferrer"><span data-preserver-spaces="true">Guardtime</span></a><span data-preserver-spaces="true"> utilizes its enterprise blockchain solutions to provide cybersecurity for various businesses and industries. Their solution is constantly verifying changes made to data made on a company’s chain. This set-up means that only one node of data can change at a time, even in a cyberattack scenario. Guardtime needs one node to exist to restore a company’s entire system.</span></p><h4> </h4><h4><strong>The Growing Value of Blockchain for Small Businesses</strong></h4><p> </p><p><span data-preserver-spaces="true">Back in 2018, </span><a class="editor-rtfLink" href="https://www.statista.com/topics/5122/blockchain/#:~:text=The%20financial%20sector%20accounts%20for,industry%20from%20healthcare%20to%20agriculture." target="_blank" rel="noopener noreferrer"><span data-preserver-spaces="true">Statista projected</span></a><span data-preserver-spaces="true"> that over 60% of the blockchain market was in the financial sector. Just two years later, the continued growth of blockchain is staggering. The opportunities and innovations are growing at incredible speeds. The reality is that small businesses did not have the logistical applications for blockchain solutions as they do now.</span></p><p> </p><p><span data-preserver-spaces="true">From cost reduction to more security, blockchain should continue to become less of a buzzword and a more serious investment.</span></p><p> </p><p><span data-preserver-spaces="true">Are you interested in implementing blockchain solutions into your business? Contact us at </span><a class="editor-rtfLink" href="mailto:info@quantilus.com" target="_blank" rel="noopener noreferrer"><span data-preserver-spaces="true">info@quantilus.com</span></a><span data-preserver-spaces="true"> for a consultation and learn more about what Quantilus has to offer </span><a class="editor-rtfLink" href="https://quantilus.com/" target="_blank" rel="noopener noreferrer"><span data-preserver-spaces="true">here</span></a><span data-preserver-spaces="true">.</span></p>						</div>
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		<title>How AI Video Interviewing Can Drive Your Customer Service Recruitment</title>
		<link>http://www.quantilus.com/enamix/how-ai-video-interviewing-can-drive-your-customer-service-recruitment/</link>
		
		<dc:creator><![CDATA[Enamix User]]></dc:creator>
		<pubDate>Mon, 14 Sep 2020 01:34:34 +0000</pubDate>
				<category><![CDATA[AI, NLP, Machine Learning]]></category>
		<category><![CDATA[eNamix]]></category>
		<category><![CDATA[Recruitment Technology]]></category>
		<category><![CDATA[Artificial Intelligence]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Enamix]]></category>
		<category><![CDATA[Personality Profiles]]></category>
		<category><![CDATA[Retail]]></category>
		<guid isPermaLink="false">http://appliqant.com/?p=3303</guid>

					<description><![CDATA[Benefits of utilizing AI video interviewing for customer service recruitment.]]></description>
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			<h1 class="elementor-heading-title elementor-size-default">How AI Video Interviewing Can Drive Your Customer Service Recruitment</h1>		</div>
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										<time>September 14, 2020</time>					</span>
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				<a href="http://www.quantilus.com/tag/artificial-intelligence/" class="elementor-post-info__terms-list-item">Artificial Intelligence</a>, <a href="http://www.quantilus.com/tag/customer-service/" class="elementor-post-info__terms-list-item">customer service</a>, <a href="http://www.quantilus.com/tag/enamix/" class="elementor-post-info__terms-list-item">Enamix</a>, <a href="http://www.quantilus.com/tag/personality-profiles/" class="elementor-post-info__terms-list-item">Personality Profiles</a>, <a href="http://www.quantilus.com/tag/retail/" class="elementor-post-info__terms-list-item">Retail</a>				</span>
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							<p>Whether you are hiring customer service representatives, retail store workers, telecallers, or any other customer service role, your company can benefit from implementing AI video interviewing in your recruitment process. These customer-facing employees have some of the biggest challenges and highest turnover rates in any industry. Recruiting them can seem like a particular hurdle for HR managers and workforce solutions providers.</p><p> </p><p>Backed by artificial intelligence measuring attributes like extraversion, openness, and agreeability, AI video interviewing allows employers to connect with the best talent quickly while saving your organization time and money. Let’s dive into the benefits of utilizing AI video interviewing for customer service recruitment.</p><p> </p><p><span style="font-size: 20px;"><strong>Benefits of Artificial Intelligence in Recruiting</strong></span></p><p>The emergence of new technologies in the recruiting space has been met with plenty of skepticism over the years. However, the advantages of this new technology far outweigh the fear of AI’s ability to understand and analyze human behavior. Utilizing AI video interviewing in recruiting brings many benefits for organizations in every industry. These include:</p><ol><li>Saving time by automating tasks</li><li>Standardizing assessment across the board</li><li>Improving the candidate experience</li><li>Decreasing turnover and hiring costs</li></ol><p>For a nonprofit organization, small business, or startup, the cost of a bad hire could be the make or break point for their company. With the <a href="https://enamix.com/2020/07/16/determine-your-average-cost-per-hire/">average cost</a> of a hire ranging from $20,000 or more, the stakes are high to recruit the best talent as quickly as possible.</p><p> </p><h3><span style="font-size: 20px;"><strong>Getting the right personality fit</strong></span></h3><p>Finding employees with the right personality fit for their role and work environment allows employers to maximize the impact of their time spent recruiting. This ensures they will work well with the rest of their team and be able to fulfill their job obligations with ease.</p><p>Tools such as the Big 5 OCEAN, Dark Triad, and Jungian (also known as MBTI) personality assessment are automatically included with <a href="http://appliqant.com/">Appliqant</a>’s video interviewing system. Research already suggests that high extraversion, openness, and agreeableness are critical for success in customer service roles.</p><p> </p><h3><span style="font-size: 20px;"><strong>Decreasing turnover</strong></span></h3><p>Customer service roles experience one of the highest employee turnover rates of any industry. Facing <a href="https://www.talkdesk.com/blog/understanding-call-center-turnover/">turnover rates</a> up to 45% (compared to the U.S. average of 15%) means HR managers will spend even more time recruiting talent for their organizations. Investing in automated interviewing means you will find the right employees the first time.</p><p>AI video interviewing will increase the number of applicants who complete in-depth initial interviews and put the best candidates right in front of you.</p><p> </p><h3><span style="font-size: 20px;"><strong>Saving time and money</strong></span></h3><p>Companies stand to lose a lot by hiring the wrong person, so having AI video interviewing can let you review prior to offering a position provides an invaluable benefit. Losing an employee six months into the position due to a bad personality fit or other problems means your HR manager is spending more time finding talent for a single role.</p><p>The <a href="https://www.peoplekeep.com/blog/bid/312123/employee-retention-the-real-cost-of-losing-an-employee">average cost</a> of employee turnover is 6-9 months of an employee’s salary. This means if you have a single position paying $30,000 per year, you could be losing over $20,000 by losing an employee. Imagine if you had five open positions… you can do the math.</p><p> </p><h3><span style="font-size: 20px;"><strong>Candidate Accessibility</strong></span></h3><p>Video interviews can be completed in candidate’s own time on their computer, smartphone, or tablet. Candidates no longer have to take a day off work or hide behind a veiled “extended lunch break” or “doctor’s appointment” to attend an interview. Particularly working in customer service arenas, it is difficult for potential employees to step away from their work to attend an interview.</p><p> </p><h3><span style="font-size: 20px;">What’s Next</span></h3><p>The ultimate goal of integrating AI video interviewing is to have a virutal interviewer lead a natural-feeling interview for every candidate. The machine will be able to speak to a person and evaluate their skills and personality accurately every time.</p><p>AI technology is currently learning how to evaluate changes in a person’s expressions based on verbal and visual clues. This mimics the way humans form opinions about people, looking at their facial cues and body signals to understand their mood and disposition.</p><p> </p><p>By utilizing AI to analyze automated video interviews, we are revolutionizing the recruitment industry to reduce waste in time and resources and bring you the best quality candidates for every position.</p><p><a href="http://appliqant.com/appliqant-live-demos-calendar/">Schedule your product demo</a> today to learn how Appliqant can optimize your recruiting strategy.</p><p> </p><p>If you have any questions or want to learn more, visit <a href="https://enamix.com/">enamix.com</a> or contact <a href="mailto:info@enamix.com">info@enamix.com</a> to set-up a 30-minute call with one of our senior account managers.</p>						</div>
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